Following receipt of your trade-in device, an inspection will be performed by Samsung’s third party, Assurant. To receive the estimated Trade-In Value of your trade-in device, you must in the Trade-in Tool have selected the trade-in option and accurately identified your trade-in device and its condition. If the final Trade-In Value differs from the estimated Trade-In Value that was applied at time of purchase of your new Galaxy device, at our sole discretion, you may be offered an adjusted Trade-In Value by email which will also describe the next steps in the process. Once we have received your trade-in device and the condition has been verified, the final Trade-In Value will be determined. When your new Galaxy device ships, we’ll send you an email with a pre-paid shipping label and instructions on how to prepare your trade-in device to be shipped to us. Once you’ve selected the trade-in option, accurately identified your trade-in device and its condition, the estimated Trade-In Value will be applied to the purchase price of your new Samsung Galaxy device at time of checkout. When you purchase a new Galaxy device through and decide to trade-in your eligible used device (“trade-in device”), we will provide you with an estimated Trade-in Value based on the manufacturer, model, and the condition of the trade-in device as stated by you.
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